FAQs
Collapsible content
How do I sign up for your newsletter?
Sign up for email updates to receive our latest offers right to your inbox by filling in the "Subscribe to our Newsletter" box at the bottom of this page!
How do I return something?
Unfortunately, customized items cannot be returned. Additionally, customized items cannot be refunded.
Did you receive a product you aren’t completely thrilled with? That doesn’t sit well with us! Contact our Customer Care Team at cs@pexagontech.com so that we can assist you!
Can I get my product laser engraved in color?
The laser-engraved products will have a laser machine etch on them. Not unlike engraving a piece of jewelry, the etching will always be the color of the substrate that it’s been etched on. As a result, there is NO choice of color for engraving on any of our products. If you need customization in color, you should consider one of our full color printed products.
Can I make a reorder of my previous order?
Yes! Simply log into your account, find your order history, hit the “Reorder” (blue shopping cart) button for the corresponding order on your account page and you are good to go! Changes to quantity can be made at this point.
When will I recieve my order?
PROCESSING TIME
Orders placed before Midnight ET will begin processing the next business day and will ship immediately after production is complete. Order processing and manufacturing can take up to 3 business days (unless specified otherwise on the product page). Business days do not include weekends or major holidays.
SHIPPING TIME
Transit time will depend on the shipping method chosen and where the order will be shipping to from CT.
How much does it cost to customize a product?
Good news! Our PLUS line pricing includes FREE customization on all products and NO setup fees! We want you to have the freedom to create an amazing product without having to tally up customization costs.
If shopping through our Merch & Swag store, customization fees MAY apply.
Do I have to use a credit card on your website?
In addition to Amex, Mastercard, and VISA, we also offer PayPal® as an additional convenient payment option.
Do I have to order a minimum qty?
No! In fact, you can buy just one and still get free customization! With that said.....the more you buy the more you save with volume discounting!
Can I order a sample?
You sure can! All of our products are available in quantity 1 and can be customized any way you like!
Can I apply more than one discount or promo code to my order?
Our site does not allow for use of more than one discount per order. If a volume discount has already been applied, you will not be able to use an additional promo code.
Can I personalize the drinkware with individual names?
Absolutely! You will simply choose 1 unit, customize it as you like and then add to cart. You will continue to do the same process until all of your personalization is done.. To save time, when you do your first design, you will want to "Save Design" in the customizer so that you can use the same layout for all of the items you will be personalizing in the order. When choosing the same design for your next personalization, you will just need to switch out the name.
Can I have my artwork printed larger?
Unfortunately, depending on the imprint type and the product chosen, the printers used for customization have limitations on the maximum imprint area possible. We have maxed out the usable imprint area in the customizer for each product. If you have a unique request, feel free to reach out to us at cs@pexagontech.com.
How do I register for an account?
Simply go to REGISTRATION
How much does shipping cost?
The great news is that we use $10 FLAT RATE shipping to anywhere in the US. You'll never have to guess about additional shipping costs! In addition to our flat rate shipping, we also offer other options in the shopping cart!